Layout of Service Organizations: The Case of A Bank

Limited research has been conducted to explore the layout structure of service organizations. This study explores the present layout of a bank— the largest service sector industry in the context of Bangladesh. Using observation techniques and a survey questionnaire, the findings of the study determines that the existing layout features of the bank is suitable for efficient operations and complies with existing theory in practice. The study has limitations in terms of generalizability and representativeness and has been recommended for future research using more sample organizations.